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Shipping & Delivery

We aim to make delivery as straightforward as possible. Your available delivery options and charges are shown at checkout before you complete your order.

Order processing

Orders are prepared and dispatched as soon as reasonably possible. Processing times may vary during busy periods, weekends and public holidays.

Delivery times

Estimated delivery times depend on the delivery service selected and the destination. Any estimates provided are indicative and may be affected by circumstances outside our control.

Tracking

Where tracking is provided by the delivery service, tracking information will be supplied when available.

Delivery issues

If your order has not arrived within a reasonable period or you believe there is a problem with delivery, please contact us at info@thegentscollective.co.uk and include your order number where possible.

Address accuracy

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or been dispatched.